Read & Agree to the Terms & Conditions at The Plush Posh

These Terms of Service (“Terms of Service”) govern your use of the website https://www.theplushposh.com/ (the “Website”), The Plush Posh mobile device application (the “App”), and any other related content, features, materials, applications, widgets and/or services (collectively the “Services”) offered by The Plush Posh (“The Plush Posh” or “we” or “us” or “our”).
 
By using the services, you accept all of the provisions of these terms of service and any additional terms incorporated herein and represent to us that you are legally competent to enter into and agree to these terms of service. If you do not accept these terms of service, then you are not authorized to use any of the plush posh services.
 
For purposes of these Terms of Service, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these Terms of Service, and that you agree to these Terms of Service on the entity’s behalf, and (c) your entity is legally and financially responsible for your use of the Services as well as for the use of your account by others affiliated with your entity, including any employees, agents or contractors.
 
These Terms of Service describe your responsibilities, The Plush Posh’s liability and the liability of third parties related to the Services. All users of the Services must accept and comply with the Terms of Service set forth herein. Certain portions of the Services may be subject to additional Terms of Service specified by us from time to time. Your use of the Services is subject to those additional Terms of Service. If you have any questions regarding these Terms of Service, please contact us via email at info@theplushposh.com
 
General Terms
The Plush Posh may offer special promotional offers, which may or may not apply to your The Plush Posh account. You agree to be bound by any additional Terms of Service for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. The laws of the United Arab Emirates will govern this TOS and the relationship between you and The Plush Posh. The failure of The Plush Posh to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. The Plush Posh does not guarantee it will act against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and The Plush Posh and governs your use of the Site, overriding any prior agreements between you and The Plush Posh with respect to the Site.
 
Country of Domicile
The Plush Posh and Site are owned and represented by Aventis MEA FZE having its registered office and place of business at F1-267 A, Ajman Free Zone, PO Box 40404, Ajman, United Arab Emirates ("UAE").
 
Description of Services
In the site, The Plush Posh provides users with access to sales of authenticated PRE-OWNED & NEW luxury products and services online (the "service"). You are responsible for obtaining access to the site, and that access may involve third-party fees (such as internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the site.
 
 
License and Site Access
The Plush Posh grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site, uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in The Plush Posh's sole discretion) an unreasonable or disproportionately large load on The Plush Posh's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by The Plush Posh to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by The Plush Posh.
 
Membership Eligibility
You are not permitted to access the Service or Site if you are under the age of 18 or if your account has been suspended or removed by The Plush Posh for any reason. You may not have more than one active account. Additionally, you are prohibited from selling, trading, or otherwise transferring your Plush Posh account to another party. If you do not meet the foregoing eligibility requirements, you may not use the Service or the Site.
 
Your Account
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Arab Emirates or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete or becomes untrue, inaccurate, not current or incomplete, or The Plush Posh has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Plush Posh has the right to suspend or terminate your account and refuse any and all current or future use of the Site or any portion thereof. If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify The Plush Posh immediately of any unauthorized use of your account or any other breach of security. The Plush Posh reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
 
Submitted Content
The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. The Plush Posh is under no obligation to review any messages, information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, The Plush Posh may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:
 
  • Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
  • May contain software viruses or malware.
  • Contains advertisements or solicitations of any kind, or other commercial content.
  • Is designed to impersonate others.
  • Contains personal information such as messages that include phone numbers, government ID numbers, payment card numbers, account numbers, addresses or employer references, except where we expressly ask you to provide such information.
  • Contains messages by non-spokesperson employees of The Plush Posh purporting to speak on behalf of The Plush Posh or contain confidential information or expressing opinions concerning The Plush Posh.
  • Contains messages that offer unauthorized downloads of any copyrighted, confidential or private information.
  • Contains multiple messages placed within individual folders by the same user restating the same point.
  • Contains chain letters of any kind.
  • Contains identical or substantially similar messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message; this prohibition includes but is not limited to:
    1. Using the invitation functionality that may be available on the Site to send messages to people who do not know you or who are unlikely to recognize you as a known contact.
    2. Using the Site to connect to people who do not know you and then sending unsolicited promotional messages to those direct connections without their permission.
    3. Sending messages to distribution lists, newsgroup aliases or group aliases.
 
With respect to any Postings you submit or make available through the Site or Service (other than personal information, which is handled in accordance with the Privacy Policy), you grant The Plush Posh a perpetual, irrevocable, non-terminable, worldwide, royalty-free, transferable and non-exclusive license, with the right to sublicense through multiple tiers, to use, copy, distribute, publicly display, modify, adapt, publish, create derivative works, and sublicense such Posting or any part of such Posting, in any format or medium now known or hereafter developed. You hereby represent, warrant and covenant that any Posting you provide:
  • Does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to The Plush Posh and
  • The Plush Posh’s authorized use thereof, does not and will not infringe the rights of any third party (including, without limitation, intellectual property rights, rights of privacy or publicity, or any other legal or moral rights).
 
The Plush Posh does not allow you to post or make postings directly on our Site. You may submit your request or queries through our live chat, emails or call us through the Site or Service. You may not upload to, distribute or otherwise publish through this Site any Postings of any kind and nature.
 
Disclaimer of Warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. The Plush Posh does not endorse and is not responsible for:
  • The accuracy or reliability of any opinion, advice or statement made through the site by any party other than The Plush Posh.
  • Any content provided on linked sites or the capabilities or reliability of any product or service obtained from a linked site.
  • Any technical or human errors that arise from software, tech, Information Technology, bug, malware, virus attack, hack, not limited to these unforeseen situations which may or may not result in inaccurate content, pricing (The Plush Posh pricing) and original retail price, description, etc.
 
Other than as required under applicable consumer protection law, under no circumstance will The Plush Posh be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
 
Limitation of liability
You expressly understand and agree that The Plush Posh and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses (even if The Plush Posh has been advised of the possibility of such damages), resulting from use of the site, content or any related services.
 
Indemnity
You agree to indemnify and hold The Plush Posh (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
 
Authentication and Brands
You acknowledge and agree that The Plush Posh’s authentication process is in-house and independent of any brand association. Brands identified on the Site are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on the Site are not partnered or affiliated with The Plush Posh in any manner. However, The Plush Posh fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.
 
Electronic Communication
When you use the Site or send emails to The Plush Posh, you are communicating with The Plush Posh electronically. You consent to receive communications from The Plush Posh electronically. The Plush Posh will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
 
Links
The Site or third parties may provide links to other Internet sites or resources. Because The Plush Posh has no control over such sites and resources, you acknowledge and agree that The Plush Posh is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that The Plush Posh shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
 
Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution. Minors under the age of 18 shall are prohibited to register as a user of this website and are not allowed to transact or use the website.
 
Modification and Notification of Changes
The Plush Posh reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time. If The Plush Posh makes a material modification to this TOS, we will notify you by: (i) Sending an email to the address associated with your account; The Plush Posh is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service therefore you should add The Plush Posh to your whitelist of domains approved to send you email OR (ii) Displaying a prominent announcement above the text of this TOS or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes.
 
After notice of a modification to the TOS or the Privacy Policy has been posted for 30 days, the notice may be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the TOS and Privacy Policy. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the TOS or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the TOS or the Privacy Policy, you may do so by sending an email with the subject line "Termination" to the following email address info@theplushposh.com. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new TOS or Privacy Policy, as relevant.
 
Trademarks
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of The Plush Posh and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of The Plush Posh or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. The Plush Posh is not associated with the brands that it sells, which are a registered trademark of the respective brand owners and not of The Plush Posh.
 
Procedure for Claims of Intellectual Property Infringement
The Plush Posh respects the intellectual property of others, and we ask our users to do the same. The Plush Posh may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide The Plush Posh's Service Agent the following information:
 
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
 
The Plush Posh's agent for notice of claims of copyright or other intellectual property infringement can be reached via email at info@theplushposh.com with the subject line "Intellectual Property".
The Plush Posh may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS.
 
Survival of Terms After Agreement Ends
Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.
 
Force Majeure
The Plush Posh shall be excused from performance under these TOS, to the extent we are prevented from or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from (1) weather conditions or other elements of nature or acts of God, (2) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion, (3) quarantines or embargoes, (4) labor strikes, or (5) other causes beyond the reasonable control of The Plush Posh. In the event that we are temporarily unable to ship to you a purchased item because of such an event, we will give you the option of deferring shipment or receiving a refund of your payment.
 
Laws and Jurisdiction
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. If you have any questions or comments about these Terms of Service, The Plush Posh, Site or associated Service, please send an email with the subject line "TOS Query" to info@theplushposh.com
 
 
BUYER TERMS
This section constitutes a binding agreement between the User, hereafter referred within these Buyer Terms as "Buyer" and The Plush Posh.
 
The Buyer wishes to purchase certain items ("Item") as may be displayed and described on our Site. It is the sole discretion of The Plush Posh to display or remove the displayed item depending on its availability or non-availability. The Plush Posh is not liable to inform or alert the Buyer before removing or adding such an item. The Plush Posh wishes to sell the Item on behalf of a Seller, subject to the Buyer agreeing the following Buyer terms:
 
Product Descriptions
The Buyer should carefully read the item listing before placing an order. The Plush Posh attempts to be as accurate as possible when listing a product on the Site. However, The Plush Posh does not warrant that product descriptions, titles, attributes, specifications, price or other content or any other information related to the product(s) are accurate, complete, reliable, current, or error-free. Buyer should note that descriptions of Item are not warranties and that each Item is sold "as is".
 
Order and Cancellation
Order is an offer by the Buyer to enter into a binding contract with The Plush Posh for the sale and purchase of the Item, incorporating the Buyer’s Terms. The Buyer acknowledges that The Plush Posh reserves the right to refuse an order from a Buyer with whom a dispute exists regarding the payment of a previous order, or for an item for which a material error has been made as regards it’s price or for any other reason.
 
The Plush Posh may not be able to confirm an order for reasons arising out of a mismatch in live inventory listings with our partners. In such cases, The Plush Posh may cancel such orders if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.
 
Payment
The Plush Posh accepts payments via:
  • We accept payments online using Visa and MasterCard credit/debit card in AED. Credit card companies may levy additional charges based on the currency of your card.
  • Bank Transfer. Full amount must be received by us via bank transfer for the order to be confirmed. Any bank charges are to the account of the buyer.
  • Cash-On-Delivery for UAE orders only. An additional fee of AED 30 for COD payments is applicable. COD deliveries within the UAE are limited to order value of up to AED 3,000.
 
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
 
There is an obligation for the buyer to pay the entire order amount including customs duties for orders delivered outside the UAE. Refusal to accept shipment will lead to legal implications including a ban on any further orders.
 
Some payment methods might be unavailable for specific destination countries, specific products or customers. In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments.
 
The Plush Posh has the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof). The customer is responsible to get in touch with The Plush Posh in order to get the payment options reactivated.
 
Delivery
The Plush Posh offers FREE DELIVERY AND RETURNS to buyers based in the UAE. The Plush Posh confirms and ships an order after we have received confirmation from our third-party Partner payment authentication services, who verify your credit card details and account. The Plush Posh is not liable for delay in orders arising due to custom clearances at destination.
 
The Plush Posh will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Regulations may prohibit importation of items made with exotic materials (e.g. crocodile skin) to certain countries. Please contact Customer Service Department for more information.
 

Destination

Payment Method

Shipping / Delivery Cost

Delivery Time

UAE

Credit / Debit Card (CC)

Free shipping

2-3 business days

UAE

Cash on Delivery (COD)

Free shipping, AED 30 COD Fee

2-3 business days

UAE

Bank Transfer (BT)

Free shipping

3-4 business days

Other GCC

CC / BT

USD 25 shipping

5-6 business days

Rest of the world

CC / BT

USD 30 shipping

2-3 weeks

 
Shipping rates indicated are approximate and based on packages weighing up to 2kg. Actual rates may differ and will be shown at the time of check out.
 
The Sustainability Program
Items purchased from The Plush Posh may be sold back to us to get store credit for a maximum of 85% of the item's purchase price within 90 days of purchase. The Sustainability Program applies to selected items purchased from The Plush Posh with the following conditions and exceptions:
  • The Plush Posh will check and verify if the item being returned item is the same one as bought through The Plush Posh. Items that were not bought through The Plush Posh do not qualify for this program.
  • Items that suffered excessive wear or damage after purchase from The Plush Posh.
  • Items from companies or sellers other than The Plush Posh.
  • Shoes, Earrings & Sunglasses.
  • Items Originally sold for under USD 275.
  • The final decision to accept an item back under The Sustainability Program lies with The Plush Posh and cannot be contested.
 
Within 90 days of purchasing an item through our site, you can get in touch with us on info@theplushposh.com, Phone +9714-4416647 or WhatsApp +97155-5131458 to initiate a sell back of the item. Once you have heard back from us, you would be required to arrange delivery of the items back to our office. We will arrange a free pick up for items sent back to us from the UAE.
 
Items must pass inspection upon return, to ensure that the condition meets their original condition when purchased. Should the item be rejected, The Plush Posh will get in touch with you to have the item sent back to you. However, returns of items that are found to be inauthentic will not be arranged and items will be destroyed by The Plush Posh, as per UAE regulations.  The Plush Posh will inform you of any rejections due to counterfeit items.
 
The payout structure for items under The Sustainability Program will be:
  • 70% for items with original purchase price between USD 275 to USD 2,500
  • 80% for items with original purchase price between USD 2,501 to USD 10,000
  • 85% for items with original purchase price above USD 10,001
 
The Plush Posh uses a consignment method of selling which means that Seller gets paid only after the item is sold and The Plush Posh has received the payments in total. The Sustainability Program works on the consignment method as well and store credits are given for items sold back to us. However, we also give the option of get immediate store credit rather than waiting for your item to sell. Should you wish to exercise this option, we will give a final payout of 50% of the agreed buy back value as defined, immediately in the form of store credit. All store credits can be used immediately and are valid within 365 days from the date of issue.
 
Return Policy
The Plush Posh promises you 100% satisfaction on purchasing from our Site. However, we offer a three (3) calendar day return policy, that is, if you are not satisfied with the item when you receive it, we will offer you your money back subject to the conditions that the item is unused, the packaging is not damaged, all tags are intact and the item is the same one as bought though The Plush Posh. Some items once purchased, cannot be returned.
 
To return a product, the Buyer must notify The Plush Posh within three (3) calendar days of the date of delivery. For the avoidance of doubt, if delivery is made on the first day of the month, the last day of the return notification period will be the third day of the same month.
 
The Buyer must complete the return of the item within seven (7) calendar days following the date of return notification. For the avoidance of doubt, if the return notification is made on the first day of the month, the last day of the return completion period will be the seventh day of the same month. Return completion means successfully returning the product to The Plush Posh’s possession. Only the items listed in the return notification will be accepted for return. 
 
Upon successful receipt of the return notification products in our office, The Plush Posh will inspect the items and verify that the items meet the conditions as described. If the inspection is satisfactory, refunds will be done only through the Original Mode of Payment, within 5 – 7 business days.
 
By not returning an item, or by failing to return an item as per the conditions of these Buyer's Terms, the Buyer agrees that the sale is final, subject to the Authenticity Guarantee.
 
Buyer is liable to read specific return Terms of Service and other policies related to returns and be informed prior to placing or initiating a return about the refund policies.
 
Processing Returns
Returns will be processed subject to meeting the framework laid out in the Returns Policy.
  • The Buyer is obligated to inform The Plush Posh about returns to be made and thereby initiate a return. Contact The Plush Posh via Email: info@theplushposh.com or phone on +9714-4416647 within three (3) calendar days of the Buyer's receipt of the Item along with the order number for the item.
  • The Plush Posh will arrange a free pickup of the item for UAE buyers.
  • For international returns, Buyer may use their preferred courier to ship the item back to us. The Plush Posh can assist buyers with return shipping so that the buyer can benefit from low return shipping cost. The Plush Posh does not charge buyers any restocking fees for returning their items.
  • Items of certain styles or variation, price range and dimension that cannot be returned prior or post to placing the order and delivery will be marked “Eligible for Reconsignment” under the Sustainability Program.
  • The refund amount includes only the cost of the item, and does not include any shipping fee or custom duties paid. Any conversion or other fees paid by buyer on the card transaction to the card company are not refunded by The Plush Posh.
 
Please ship back your items to:
The Plush Posh
89, Oliva Village, Street 4,
Victory Heights,
Dubai Sports City
Dubai, United Arab Emirates
Tel: +9714-4416647
 
 
Value Added Tax (VAT)
A standard rate of 5% VAT applies to all goods sold by The Plush Posh in the UAE. All prices shown on The Plush Posh website are exclusive of VAT. The exact VAT applicable to your order will be calculated upon checkout if your selected delivery destination is the UAE. In addition, for orders delivered outside the UAE, local import duties or taxes may be applied to your order and these will be shown at checkout.
 
Custom Duties / Taxes
All countries apply customs duty on import of items. Products sold on The Plush Posh are shipped from the UAE. The Buyer is responsible for and will be required to pay the customs duty upon delivery of the products. It is the responsibility of the Buyer to check duty rates for their country, for which https://www.simplyduty.com/import-calculator/ can be used for reference.
 
Custom duties on all orders delivered outside the UAE are collected by the courier partner directly at the time of delivery.
 
Authenticity
The Plush Posh guarantees that any item sold to the Buyer is not counterfeit. A counterfeit item shall be defined as an imitation of the branded product described in the product listing. The Authenticity Guarantee relates solely to expressly stated information about the product’s brand.
The Buyer may assert the inauthenticity of an item at any time by contacting The Plush Posh in writing on info@theplushposh.com. The buyer should send the product back to The Plush Posh at their cost to investigate and make a final determination. The Plush Posh makes use of advanced Artificial Intelligence Technology to determine if the product is the same one as delivered to the buyer. If the product is confirmed to be the same one as delivered to the Buyer and is determined to be counterfeit, The Plush Posh will refund the Buyer in full.
 
The Buyer understands and acknowledges that The Plush Posh may require an indefinite amount of time to investigate any assertion. To facilitate the process, the Buyer is encouraged to provide any official documentation, such as a letter from the brand owner supporting the Buyer’s assertion. The Plush Posh will review all the information available and provided, including subjecting the product to its own authentication process and technology, and make a final determination in good faith. The Authenticity Guarantee is personal to the Buyer and may not be transferred either by contract or by law. However, we are not liable to refund for modifications in items from the seller’s end.
 
Shipping Restrictions
The Plush Posh does not ship any precious metal / gemstone items to Kuwait. This restriction may include fine jewelry and precious metal watches. Regulations may prohibit import of items made with exotic materials as well.
 
Promotions and Codes
A Buyer can only redeem one promotion / coupon / voucher code at a time; per transaction. Validity and offer of the coupon/ voucher/ promotion code applicable per transaction is subject to the T&Cs published on the promotion banner or voucher.
 
The Plush Posh reserves rights to withdraw any promotional coupon code without any prior intimation to the buyer.
 
The Plush Posh conducts social media competitions regularly. Winners of such competitions are randomly selected. The Plush Posh reserves the right to not disclose the details of participants to the competition. The results of such competitions and contests will not be discussed by The Plush Posh. The participants to such competitions have no rights to contest or question the results in anyway.
 
 
SELLER TERMS
The Plush Posh uses a consignment method of selling which means that Seller gets paid only after the item is sold and The Plush Posh has received the payments in total. For the service that The Plush Posh provides, it charges a nominal commission. By agreeing to sell with the Site, Seller is deemed to agree to pay the commission applicable for selling the item(s).
 
 
The Consignment Process – How it works
  • Seller fills up our CONSIGN NOW form and tells us what they would like to sell. Our buying team provides Seller with a quotation for the Seller’s items.
  • The "Payout Range" in the quotation refers to the suggested payout to the seller by The Plush Posh. The Seller is required to choose an amount from the provided payout range. The selected amount then becomes the Seller's "payout". The Seller's payout is net of The Plush Posh commission, that is deducted from The Plush Posh selling price. Seller’s payout may change depending on the applied price reduction either performed by Seller or by The Plush Posh under the “Periodic Price Reduction” service terms.
  • Quotations are valid for a period of 20 days.
  • Once Seller approves our offer, we arrange to pick up the items. Items from within the UAE will be picked up by the Plush Posh for free.
  • Each item is carefully inspected and authenticated. The Plush Posh will professionally photograph Seller’s items and list them on our website and social media platforms.
  • If the actual condition of the item is re-evaluated and found to be poorer than earlier estimate, The Plush Posh reserves the right to reduce the payout amount for the item and will inform the Seller.
  • If the item submitted by the seller is proved to be in unsellable condition as per our quality guidelines, The Plush Posh will contact The Seller to arrange a return for the item. The cost of return shipping and custom duties will be borne by the Seller.  If The Plush Posh is unable to establish contact the Seller within 30 days of the initial return request, The Plush Posh has the right to donate/dispose items that cannot be authenticated or are in unsellable condition. Seller is responsible to track shipment of returned items and to follow up with courier partner to successfully receive the same. The Plush Posh will not be responsible for any unsuccessful delivery that is returned.
 
 
Concierge Service
The Plush Posh operates a Concierge Program, designed for the most discerning Sellers. If you have 8 or more items to sell, The Plush Posh takes care of the entire process, right from pick-up, evaluation and authentication, pricing, photography and listing, for you to sell your pieces effortlessly. Just get in touch with The Plush Posh on info@theplushposh.com, Phone +9714-4416647 or WhatsApp +97155-5131458 and we will take care of the rest.
 
Associate Program
The Plush Posh runs an Associate Program, that is purely for professional seller partners who help us source items. The commission and terms of this program are based on an individual contract with the partner.
 
Referrer Program – Spread the Word
The Plush Posh conducts a Referrer Program for Users who help refer consignors to The Plush Posh. Users of the Site may spread the word and refer their friends and family to The Plush Posh in order for them to consign their items with The Plush Posh. For doing so, such Users, also known as Referrers, will earn AED 50 for each item that is successfully consigned. This referral fee will be given to referrers in the form of store credit, to be used against future purchases. The referrer will get the referral fee for first time consignments by a new consignor only.
 
Pricing
  • Estimated Retail Price is an estimate / guess / judgement based on research from the brand's main site or other competitive sites. The seller agrees that The Plush Posh in its sole discretion will determine the initial estimated selling price for the item (the "Estimated Retail Price"), based on its evaluation of the item together with its determination of the current market price for each specific item in question.
 
  • The Plush Posh Price means the agreed selling price of a product which is a result / consequence of a bidding agreement between the seller and The Plush Posh. We regularly check estimated retail prices against prices recently found on The Plush Posh and other retailers. Certain products may have a "Was Price" displayed when the item goes on sale, which is determined using recent price history of the product on The Plush Posh. With respect to items on sale on The Plush Posh, we cannot warrant the price of an item until the Buyer’s order is confirmed by us. Despite our best efforts, a small number of items in our catalog may be mispriced. If the correct price of an item sold is higher than our stated price, we will, at our discretion, either contact the seller for instructions before shipping or cancelling the order and notify him/her of such cancellation and the refund thereof. The Plush Posh is not liable to contract with the customer for any item that is priced incorrectly.
 
  • Quotation Auto-Approve: The Plush Posh will provide a suggested price range after an item is submitted. The quote will be valid only for 20 days, starting from the day of quotation. In cases when the items are already with The Plush Posh but have quotations not yet approved by the seller, the items will be auto-approved to the highest amount from the given price range once the quotations expire.
 
 
Value Added Tax (VAT)
The Plush Posh complies with the rules and regulations for VAT set by the Governments of all jurisdictions we do business in and will calculate the VAT percentage as per what the Legislation specifies.
 
The payout as per the agreement refers to the amount payable to the Seller in respect of the goods and is exclusive of VAT. The Plush Posh is not liable to pay the Seller and has the right to hold the payout(s) that may be due to the Seller’s non-compliance and defection as per the VAT Decree- Law applicable in the jurisdiction of business and shipping.
 
Registering and complying to VAT law is the sole responsibility of the seller. Seller is required and responsible to communicate TRN details, Tax invoice in compliance with VAT Decree-Law and Executive regulations.
 
Prices of items on the main website (multi-product pages and single product pages) may or may not show selling prices inclusive of VAT as this is calculated based on user’s login IP / geographic location of browsing and shipping destination, if applicable. The Plush Posh is not liable for any difference that the Seller may see in the final selling price on the website.
 
Consignment Period
The Plush Posh provides a 90 days lock-in consignment period for sellers based in the UAE and 180 days lock-in consignment period for sellers outside of the UAE.
 
Commission Structure
Listing of all items on The Plush Posh is free of charge for sellers. However, The Plush Posh charges commission depending on the selling price of an item. Commission is the fee that The Plush Posh charges to process, hold and showcase Seller item(s) on the Site. The commission structure cannot be contested or questioned, and it is exclusive of VAT and other eventual duties and fees associated with the sale of the merchandise. By selling with us, Seller is considered to acknowledge and agree to the commission that is due to The Plush Posh. The Plush Posh sends intimation emails prior to inform about any such changes. The Seller is liable to read and follow up on the said changes.
 
We DO NOT APPLY any separate processing fee on items listed on The Plush Posh. The commission is structured in two tiers across two different selling value slabs and is described in the table below:
 

Slab 1 – till USD 9,999

The Plush Posh Commission Tiers

Seller Payout

First USD 2,000

35%

65%

Between USD 2,001-USD 9,999

18%

82%

 
Example: Commission on item selling at USD 5,000

Selling Value Tiers

The Plush Posh Commission

Seller Payout

First USD 2,000

USD 700

USD 1,300

Balance of selling value (USD 3,000)

USD 540

USD 2,460

Final payout

USD 1,240

USD 3,760

 

Slab 2 – above USD 10,000

The Plush Posh Commission Tiers

Seller Payout

First USD 2,000

35%

65%

Above USD 10,000

15%

85%

 
Example: Commission on item selling at USD 10,000

Selling Value Tiers

The Plush Posh Commission

Seller Payout

First USD 2,000

USD 700

USD 1,300

Balance of selling value (USD 8,000)

USD 1,200

USD 6,800

Final payout

USD 1,900

USD 8,100

 
Price Reduction
In order to improve the item's chance to sell, the Seller can reduce their payout at their own discretion by writing in to The Plush Posh on info@theplushposh.com. The Plush Posh will edit and submit to the seller for approval, a new payout which will reduce the selling price of the item on the Site. The Plush Posh recommends that at a minimum of every 30 days until the end of the duration of the consignment period, the Seller should choose a new reduced payout which will reduce the selling price of the item on the Site. The Plush Posh's commission is recalculated accordingly to the new selling price.
 
Periodic Price Reduction
To increase the chances of sale, The Plush Posh reserves the right to apply an automatic price reduction on all items submitted for selling at least every 30 days since previous price reduction. The Plush Posh will inform Seller about new payout amount via email with a minimum of 7-day notice. The Seller is required either to agree to the price reduction suggested by The Plush Posh or to inform The Plush Posh within the 7-day notice period requesting item return. Should seller not agree to price reduction past the 7-day notice period, The Plush Posh has the right to sell item at the reduced price and corresponding to new seller's payout. The reductions and methods are at the discretion of The Plush Posh. The Seller agrees not to question or counter the suggested price reduction. The Seller has the right to request for a return if he/she does not wish to sell the item at the reduced price. It is at The Plush Posh’s discretion to communicate the reduction applicable in advance.
 
Return of Items
The Plush Posh will keep the items on the site till they sell. If the seller wishes to get the item(s) back during / within the 90 / 180 days consignment lock-in period as applicable, the cost of return shipping and custom duties will be borne by the Seller. A charge of USD 20 per item is applicable for such returns.
 
Seller is liable to check duty rates applicable for his / her resident country. The Plush Posh recommends to use https://www.simplyduty.com/import-calculator/ as a reference guide.
 
The Plush Posh reserves the right to purchase the item and pay the Seller the agreed payout before the end of 10-day notice period of return.
 
Payment to the Seller
The Plush Posh agrees to pay proceeds from the sale of the consigned merchandise as stated in the Terms of Service. Payments will be processed upon seller's request. The seller can make a request for payout when the sale is finalized and the item has passed the return period.
 
The Plush Posh processes payments on the 1st day of every month for payments requested from the 1st through the 15th day of the previous month and on the 15th day of every month for payments requested from the 16th day through the last day of the previous month. If 1st and / or 15th of the month fall on a weekend or bank holiday, payments will be processed on the following business day.
 
For instance, if the seller requests payment on April 10, The Plush Posh will process the payment on May 1 or on the following business day if May 1 is a weekend or bank holiday.
Alternatively, if the payment is requested on April 20, The Plush Posh would process the payment on May 15 or the next business day if May 15 is a weekend or bank holiday.
 
Payment method can be selected by the Seller. It can be a cheque mailed to you or a bank transfer. Actual charges for courier company and bank transfer apply.
 
Counterfeit Items
Returns of items that are found to be inauthentic will not be arranged and items will be destroyed by The Plush Posh, as per UAE regulations.  The Plush Posh will inform the seller of any rejections due to counterfeit items.
 
Sale of Consigned Merchandise
The Plush Posh agrees to photograph and write copy for the consigned merchandise and list it for sale on the website, www.theplushposh.com
 
The Plush Posh reserves the right to list the merchandise on partner websites. We will make every attempt to obtain the highest possible selling price for the consigned merchandise, but shall have full control on final pricing the item.
 
We reserve the right to add up to the selling price, eventual shipping fees, duties and other related charges.
 
The Plush Posh guarantees authenticity of every item offered for sale. Therefore, the seller warrants the consigned merchandise to be authentic. In the event that we determine the merchandise to be counterfeit, the seller agrees to pay back any payout for the item, authentication and shipping fees for return of item.
 
The seller warrants to be in legal possession of the consigned merchandise. Therefore, proof of identification will be required upon collection of selected items in compliance with the provision of the Criminal Investigation Department.
 
The Plush Posh will make every attempt to obtain the highest possible selling price for the consigned merchandise, but shall have full control on pricing the item. Periodic price reduction will be applied without Seller's formal consent. No manifested objection is considered as consent.
 
If needed, The Plush Posh will clean the item before sale. We will bear the cost of cleaning. This excludes stain removal, color restoration or polishing. We reserve the right to decline merchandise for consignment at our discretion. The Plush Posh will take care of cleaning in order to guarantee items are sold in their best conditions of cleanliness and hygiene.
 
Loss or Damage
Upon delivery, The Plush Posh shall maintain adequate insurance coverage for the consigned merchandise including risks of fire, flood, theft, and damage. All risk of loss or damage to the merchandise in transit till the item is inspected by The Plush Posh shall be borne by the Seller.
 
Send us your items
Package your items securely and send your package to:
89, Oliva Village, Street 4,
Victory Heights,
Dubai Sports City
Dubai, UAE
Phone: +9714-4416647
 
The Plush Posh will arrange a free pick up from the UAE. Please email us your phone number and address to arrange a free pickup through our courier partners.
 
Partnerships and Associations
Third party associates, bloggers, influencers, social media celebrities, celebrities and any other party that is involved in media promotions in any way is termed as "Partners".
 
The Plush Posh welcomes and runs several partnership programs with bloggers, and influencers for promotions. The Plush Posh at its discretion can choose to continue or discontinue the partnership. The intention of this partnership is for promotion and The Plush Posh is not obligated or liable to pay for any such activities or events that the Bloggers or influencers might conduct or hold. Bloggers and influencers are bound by the contract that is given out to them at the start of the partnership.
 
Item(s) that are loaned to partners, influencers, and bloggers must to be returned to The Plush Posh within 7 days of loan out. The items must be returned in their exact condition with all that is included, packaging and tags attached.
 
If the item(s) are found damaged or missing packaging/tags etc. upon return, the partner, blogger, and influencer is obligated to pay full price of the item as a damage fee. The Plush Posh holds all rights and discretion to decide and negotiate the damage fee in any such event.
 
In case of social media mentions, the partner is obligated to give full credits due to The Plush Posh.
Social media tags and mentions should be placed in a very visible and "exclusive" manner.
 
Partners must use @ThePlushPosh to tag The Plush Posh along with a mandatory, "exclusive" and dedicated caption.
 
The Plush Posh shall, time and again, conduct social media competitions. Winners to such competitions are randomly selected. The Plush Posh reserves rights to not disclose the details of participants to the competition.